In today’s fiercely competitive marketplace, every bank – whether international, national or regional -- must bridge the gap between strategic imperatives and available resources.

Financial organizations and banks of all sizes face the same challenges, but some have had more resources than others to meet them. Until now.

Now, Cambridge provides the strategic global outsourcing services that are your bridge to the future. With Cambridge, you have the same competitive advantages as larger banks and financial institutions, but without the risk or the cost of establishing your own offshore operation.

With Cambridge, the link to global efficiencies isn’t halfway around the world, it’s next door.  Cambridge is the only business process outsourcing company that bases your day-to-day account manager in your home country. No one has the onshore presence that Cambridge does. We are here, we are available, and we are visible to you, 24/7.

With 20 years of experience and a client roster of Fortune 500, international, and financial services firms, Cambridge is the partner you can trust with your business.

It’s Not About Giving Up Control, It’s About Working Smarter

Cambridge’s mission is to enable companies to operate lean while providing extraordinary results. We help you bridge the gap between today’s reality and tomorrow’s vision, freeing you and your staff from labor-intensive operational functions so that resources and intellectual capital are devoted to creating the competitive advantage you need for long term success.

We do this by providing a totally integrated delivery system of next-generation BPO and IT outsourcing solutions which encompasses key back office service, higher-end knowledge-based services, a solid technology platform, and state-of-the-art confidentiality and security protection. The expertise of our process mapping consultants – honed by assignments with many of the world’s top companies – is available to you to perfect the efficiency, accuracy and consistency of every process.  

With Cambridge, you can take that next step on your journey with an experienced partner and guide who knows the route, avoids the pitfalls and gets you to your destination.

Where do you begin? One step is all it takes to start across that bridge. With Cambridge, you’ll have the experience and know-how to take that step with confidence.

Cambridge Financial and Banking Services are backed by decades of expertise through a strategic alliance with Scope, a subsidiary of Standard Chartered Bank, one of the world’s largest international banks.  This combination of strong onshore presence with “best of breed” offshored business process management brings a new model to the BPO world, one that minimizes the risk for new entrants while maximizing returns.

Cambridge provides a full range of process management services in retail, small business and commercial banking which includes:

Wholesale Bank Operations

• Payment Services: We manage electronic funds transfer for customers across currencies, banks and countries via the SWIFT network (Society for Worldwide Funds Transfer)
• Security Services: We handles the analysis and capture of corporate announcements like dividends, rights-issues, fund accounting, customer invoicing, foreign trade settlement and routing of remittances
• Global Message Center: We act as an interface between correspondent banks to confirm the authenticity of SWIFT messages and thereby ensures secure funds transfer across the banking network
• Global Reconciliation Hub: We reconcile foreign currency Nostro accounts, local currency accounts, and internal suspense / sundry accounts
• Customer Service and Investigations: We are instrumental in areas of research, investigation, and resolving customer queries in connection with funds transfer
• Global Markets: We are responsible for foreign exchange, money market and derivatives trades for banks, financial institutions and corporations
• Trade: We are also responsible for foreign exchange, money market and derivatives trades for banks, financial institutions and corporations

Consumer Bank Operations

• Cards: We facilitate card issuance from inception (i.e. receipt of application form), to execution of marketing promotions, management of reward programs, interchange and settlement amongst franchisees like Visa and Mastercard
• Loans: We service customers of personal loans, mortgage loans, auto loans and overdrafts
• Wealth Management: We are responsible for customer portfolio management, and servicing customers of investment services, deposits and transactions

Are You Ready?

Venturing into the unknown can be frightening, but taking that first step is also exhilarating. Crossing that bridge between the reality of today and the success you must have tomorrow is the only way.

In today’s marketplace, it’s a business reality that you can only gain the maximum advantage of quality improvement and lower cost, through strategic outsourcing. So, it’s not a question of “if,” but “when” and “with whom.”

Reducing risk while ensuring success is what leadership is all about. With Cambridge, you have the efficiency, the quality improvements, and the cost savings of outsourcing, without the risk of losing control or of disrupting services.

Selecting an established partner with mature offshore operations, experience in migrating processes and a guaranteed onshore single point of contact adds up to a sound business decision – and the bridge to your future success.

For more information on how your company can explore the wide range of business process outsourcing opportunities and advantages available from Cambridge, please contact us today.

Cambridge Financial and Banking Services

We get you where you need to be.

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